Office of Cable Television, Film, Music and Entertainment

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Cable Television Service Providers and Related Legal Documents

The Office of Cable Television, Film, Music & Entertainment is the regulatory agency that protects and advances the cable service-related interests of the District. At OCTFME, our dedicated team is proud to consistently deliver world-class customer service in all aspects of our work. We readily supply information to meet the diverse needs of each constituent and make every effort to educate as well as inform. If you are a cable television customer, you have rights concerning billing practices, late charges, rate increases, disconnection or interruption of service and dispute resolution procedures and OCTFME is here to assist you. You may also find the regulations governing the District's cable services in Title 15 of the DC Municipal Regulations.  

There are three cable providers in the District–Comcast, RCN and Verizon FiOS. Each has company representatives who are available to address questions or concerns. Contact information for each of the District’s cable providers is listed below.

Customer Service: (888) 739-1379
Comcast Service Center:
900 Michigan Avenue, NE
Washington, DC 20017   
Monday, Wednesday, Friday: 8 am-6:30 pm
Tuesday, Thursday: 8 am-8 pm
Saturday: 8:30 am-3 pm
Comcast-Related Documents

RCN Corporation
Customer Service: (800) 746-4726
RCN Payment Center:
1304 F Street, NW
Washington, DC 20004
Monday-Friday: 8 am-6 pm
Saturday: 8 am-2 pm
RCN Related Documents

Verizon Washington, DC
(TV and Internet)
Customer Service: (800) 837-4966
FiOS TV Store Location:
1785 Columbia Road, NW
Washington, DC 20009
Monday-Saturday: 10 am-8 pm
Sunday: 11 am-6 pm
Verizon-Related Documents

Other Documents

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